Master file and specifications
Format, pixel dimensions, colour space, file size, and other available master-file details are recorded on the product or order.
Private access
The download appears only for the signed-in customer after order completion, under My Account → Downloads and the private order details.
Instructions and archive password
When a ZIP archive is password-protected, private instructions and the password are shown in the completed-order email and that customer’s account.
After receiving the file
- Download the file and keep two secure backups.
- Check the filename, artwork code, format, and stated dimensions.
- Do not share the download link or archive password.
- For large-format printing, request a proof from your print provider.
- If the file is incomplete or incorrect, contact support before making changes.
